Privacy Policy

1. Important Notice

This Privacy Policy outlines how MACHMON LIMITED obtains and processes your personal data, the legal grounds for processing, who has access to your data, and your rights regarding its use. Please review this policy carefully.

We take your privacy seriously and handle your personal data as described in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to our processing of your personal data for legitimate business interests or direct marketing purposes, including profiling. For details on how you can exercise your rights, please refer to the section Your Rights below.

2. Personal Data We Collect and Why

Personal data refers to any information that can identify you, directly or indirectly. We may collect the following categories of data:

• Contact Details: Your name, email address, and telephone number to enable us to respond to inquiries or provide you with products or services.
• Correspondence: Any additional personal data you provide when contacting us via email, telephone, letter, or through our website.
• Survey Responses: Information from voluntary surveys, which help us with market research and improving services.
• Transaction Details: Information about transactions carried out through our website to facilitate order fulfillment.
• Website Usage: Details about your visits to our website, such as traffic data, location, and other communication data.

3. Cookies

a. What Are Cookies?

Cookies are small data files stored on your device that help websites remember who you are and how you use the site. We use cookies to improve your experience and display information tailored to your preferences.

b. Types of Cookies We Use

• Essential Cookies: These are necessary for the operation of our website, such as enabling account login.
• Analytics Cookies: Used to understand how users interact with our website, helping us improve site performance.
• User Cookies: These cookies remember your preferences for a better, more personalized experience.
• Social Sharing Cookies: Enable you to share content on social networks like Facebook or Twitter.
• Interest-Based Advertising Cookies: These cookies allow third parties to display ads that are relevant to your interests, based on your browsing habits.

c. How to Reject or Opt Out of Cookies

You can disable cookies by adjusting your browser settings. However, this may affect the functionality of certain features on our website. For more information on managing cookies, please visit All About Cookies.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Products and Services: To fulfill your orders or respond to inquiries in accordance with our trading terms.
• Service Communications: To notify you of changes to our services or terms of trading.
• Direct Marketing: If you consent, we may send you marketing communications about our products and services, or share your details with trusted business partners for promotional purposes.
• Website Usage Tracking: To personalize your experience, enhance site functionality, and improve services using cookies and similar technologies.
• Customer Support: To assist with any inquiries or complaints regarding our services.
• Records Maintenance: To ensure your personal data is accurate and up to date.
• Legal Compliance: To detect, prevent, and investigate fraud, and comply with legal obligations.

5. Legal Grounds for Processing

We only process personal data when we have a legal basis to do so. These include:

• Consent: Where you have given us explicit permission, such as for marketing communications or sharing data with third parties.
• Contractual Necessity: When processing is necessary to fulfill a contract with you, such as providing goods or services.
• Legal Obligations: To comply with legal requirements, including fraud detection.
• Legitimate Interests: When processing is in our legitimate interests and does not override your rights, such as improving our services or ensuring website security.

6. Who We Share Your Personal Data With

We may share your personal data with:

• Service Providers: Trusted third-party companies who process data on our behalf (e.g., payment processors or IT service providers).
• Legal Obligations: Government authorities or law enforcement agencies, if required by law.
• Transfers Outside the EEA: If your personal data is transferred outside the European Economic Area (EEA), we ensure that it is protected in line with data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Factors affecting retention periods include:

• Legal Requirements: Retaining data to comply with statutory obligations.
• Dispute Resolution: Keeping data relevant to potential or ongoing disputes.
• Guidelines: Following data protection authority guidelines.

Once personal data is no longer needed, we securely erase it from our systems.

8. Your Rights

You have the following rights concerning your personal data:

• Right to Be Informed: You have the right to be informed about how we collect and use your data.
• Right of Access: You can request access to your personal data that we process.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: You can request that we delete your data when it is no longer necessary for processing.
• Right to Restrict Processing: In certain circumstances, you can ask us to suspend processing your data.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
• Right to Object: You can object to our use of your data for legitimate interests or direct marketing.
• Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.
• Right to Lodge a Complaint: If you believe your data has been misused, you can contact the Information Commissioner’s Office (ICO).

9. How to Contact Us

To exercise your data protection rights or if you have any concerns, please contact us via the details provided on our website.

If you’re dissatisfied with our response, you can lodge a complaint with the ICO by contacting:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Submit a message online

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting any personal data.

11. Changes to This Privacy Policy

This Privacy Policy was last updated on 06/07/2022. We may update this policy periodically, and any changes will be posted on our website. Please check back regularly to stay informed.